ORIENT BRIDGE — PRIVACY POLICY
1. Who This Policy Covers
This Privacy Policy explains how Orient Bridge collects, uses, shares, and protects personal and medical information submitted through our website, WhatsApp, email, or phone.
2. Information We Collect
- Contact details: full name, nationality, age, phone/WhatsApp number, email address.
- Case information you choose to share: diagnosis, prior treatment, medical reports, scans, and any other information you send us.
- Communication records: messages, voice notes, and call records exchanged with our team.
- Technical information: basic website usage data, where analytics tools are enabled.
3. How We Use Your Information
- To assess your case and match you with an appropriate Provider.
- To prepare treatment plans, cost estimates, and travel arrangements.
- To coordinate your care before, during, and after treatment, including post-return follow-up.
- To communicate with you about your case.
We process this information on the basis of the consent you give when you submit it to us, and because it is necessary to provide the coordination services you have requested.
4. Who We Share Information With
- The specific hospital(s), clinic(s), or physician(s) directly involved in coordinating or providing your treatment.
- Service providers who support our internal operations, such as case-management and form-processing tools.
We do not sell your personal or medical information to third parties. We take reasonable steps to ensure that any third party who receives your information protects it to a standard consistent with this Policy.
5. International Data Transfers
Because our patients travel from the Gulf, Africa, and elsewhere, your information may be transferred to and processed in Egypt. By using our services, you consent to this transfer.
6. Data Retention
We retain your information for as long as necessary to provide coordination services and post-return follow-up, and for any additional period required by applicable law, after which it is securely deleted or anonymized.
7. Your Rights
Depending on applicable law, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below. We will respond to verified requests within a reasonable time.
8. Security
We take reasonable technical and organizational measures to protect your information. In the unlikely event of a data breach affecting your personal information, we will notify you and any relevant authority as required by law.
9. Children’s Privacy
Our services are intended for use by adults on their own behalf, or on behalf of a minor with the involvement of a parent or legal guardian, who is responsible for the accuracy of any information submitted on the minor’s behalf.
10. Cookies and Website Analytics
Our website may use cookies or similar technology for basic functionality and analytics. You can control cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
12. Contact
Orient Bridge, Cairo, Egypt
Email: customerservice@orient-bridge.com
Phone / WhatsApp: +20 10 16500779 / +20 10 16220078